Privacy Policy
Your privacy matters. ChildMinderPro is committed to protecting the personal data of childminders, parents, and children. This policy explains how we collect, use, and safeguard your information in compliance with UK GDPR and the Data Protection Act 2018.
1. Who We Are
ChildMinderPro is a trading name of WebuildLogic.com ("we", "us", "our"). We provide cloud-based childcare management software for registered childminders in the United Kingdom.
Data Controller: WebuildLogic.com
Contact Email: hello@childminderpro.com
2. Information We Collect
2.1 Account Information
When you register for ChildMinderPro, we collect:
- Your name and email address
- Business name and contact details
- Payment information (processed securely by our payment provider)
2.2 Children's Information
To provide our childcare management services, you may input:
- Children's names, dates of birth, and photographs
- Parent/guardian contact details and emergency contacts
- Medical information, allergies, and dietary requirements
- Attendance records and daily observations
- Learning journal entries and SHANARRI wellbeing assessments
- Incident reports and medication administration records
2.3 Technical Information
We automatically collect:
- IP address and browser type
- Device information
- Usage data and access logs
3. Legal Basis for Processing
We process personal data under the following lawful bases:
| Purpose | Legal Basis |
|---|---|
| Providing our software services | Contract performance |
| Processing payments | Contract performance |
| Compliance with childcare regulations | Legal obligation |
| Safeguarding and child protection | Legal obligation / Vital interests |
| Service improvements and analytics | Legitimate interests |
| Marketing communications | Consent |
4. How We Use Your Information
We use the information you provide to:
- Deliver and maintain our childcare management platform
- Process your subscription payments
- Enable you to meet Care Inspectorate and GIRFEC requirements
- Generate inspection packs and compliance reports
- Provide customer support
- Send important service updates
- Improve our services and develop new features
5. Data Sharing
We do not sell your personal data. We may share information with:
- Stripe (Payment Processor): We use Stripe to process subscription payments securely. When you make a payment, your payment card details are sent directly to Stripe and are not stored on our servers. Stripe may use your data in accordance with their Privacy Policy
- Cloud hosting providers: To store and secure your data
- Law enforcement: If required by law or to protect children's welfare
All third-party providers are bound by data processing agreements and UK GDPR requirements.
6. Data Security
We implement robust security measures including:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure password hashing
- Regular security audits and updates
- Access controls and authentication
- Automatic backups and disaster recovery
7. Data Retention
We retain your data for as long as your account is active, plus:
- Financial records: 7 years (HMRC requirements)
- Child records: Until 21st birthday or 3 years after leaving care, whichever is later (childcare regulations)
- Safeguarding records: Indefinitely or as required by law
You may request earlier deletion where legally permitted.
8. Your Rights
Under UK GDPR, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate information
- Erasure: Request deletion of your data (subject to legal retention requirements)
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your data
- Objection: Object to certain processing activities
- Withdraw consent: Where processing is based on consent
To exercise these rights, contact us at hello@childminderpro.com. We will respond within one month.
9. Children's Privacy
ChildMinderPro processes children's data on behalf of childminders who are the data controllers for the children in their care. We take additional precautions with children's data:
- Data is only accessible to authorised childminder accounts
- Enhanced security measures for sensitive information
- No direct marketing to children
- Compliance with Scottish childcare data protection guidance
10. Cookies
We use essential cookies to:
- Maintain your login session
- Remember your preferences
- Ensure security
We do not use third-party advertising or tracking cookies. For more details, see our Cookie Policy.
11. International Transfers
Your data is stored on servers within the European Economic Area. If any data transfer outside the UK/EEA is required, we ensure appropriate safeguards are in place.
12. Changes to This Policy
We may update this policy periodically. We will notify you of significant changes via email or through the platform. Continued use after changes constitutes acceptance of the updated policy.
13. Complaints
If you have concerns about how we handle your data, please contact us first at hello@childminderpro.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO):
Website: ico.org.uk
Helpline: 0303 123 1113
14. Contact Us
For privacy-related queries:
Email: hello@childminderpro.com
Website: childminderpro.com