Frequently Asked Questions
Everything you need to know about ChildMinderPro, in plain answers.
Absolutely. Built specifically for Scottish childminders around GIRFEC, SHANARRI, and Care Inspectorate quality themes. Generate inspection-ready reports with one click.
SHANARRI wellbeing indicators, GIRFEC, CfE Early Level, Developmental Milestones, Care Inspectorate quality themes, and Wellbeing Wheel — all pre-loaded and ready to use.
Yes! Parents get their own secure login to view daily updates, photos, sleep records, learning journal observations, and more. They can even submit observations from home.
Yes — designed mobile-first. Works beautifully on iPhone, Android, iPad, laptop, or desktop. You can even use Alexa voice commands for hands-free logging.
You get full access to every feature for 5 days with absolutely no credit card required. If it's not right for you, simply don't continue — no strings attached.
Yes, fully. Your data is stored with strong encryption. We're fully GDPR compliant and ICO registered. Your children's data never leaves the UK. Every childminder's account is completely isolated — no other user can ever see your records, your children's details, or your finances.
Yes, completely. All subscription payments are processed by Stripe — one of the world's most trusted payment platforms, used by millions of businesses globally. We never store your card details on our servers. Stripe handles everything with bank-level encryption and is PCI DSS Level 1 certified (the highest standard in the industry). You can pay with complete confidence.
Yes! We support easy CSV imports from any childcare system. Export your records as CSV or Excel and import them seamlessly into ChildMinderPro.
Everything. Unlimited children, attendance tracking, incident logs, medication records, learning journals, invoicing, inspection packs, parent portal, policy templates, and more. No hidden fees.
New monthly subscribers have a six-month minimum commitment starting with their first paid charge after the trial. It does not apply to annual subscriptions or monthly subscriptions started before this change takes effect. After the minimum, you can cancel from your account settings; access continues until the end of your billing period.
Yes! We offer email support for all users. We're based in Scotland and understand the unique needs of Scottish childminders. Most queries are answered within 24 hours.
Absolutely. ChildMinderPro is developed by We Build Logic Ltd, a Scottish company registered and verified at Companies House (Company Number: SC872090). You can verify our registration at Companies House. We're proud to be a Scottish business supporting Scottish childminders.
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